Overall conditions, reservation, payment and cancellation policies

• The tours have been specially designed for the 20th EADV Congress and will be made in private buses with air conditioned and English speaking official guide 

• Pick up and drop off at the Congress Venue 

• Full payment is required at the time of reservation 

• The tours require a minimum of 30 participants, exception made for the Sintra tour: minimum 15 participants. If minimum numbers are not reached the tour will be cancelled and participants will receive full payment reimbursement. Reimbursements however will be made within 2 months after the end of the Congress 

• Changing the chosen tour after 20 September and at the Congress site will not be possible 

• Refund will not be possible in case of failure to arrive on time 

• Prices include taxes and services as mentioned 

• Accompanying persons must confirm their included “Lisboa Full Day City Tour” on Friday 21 Oc­tober on the Registration Form. If there is no indication given on the form, a ticket will not be reserved 

• Pre-booked tickets will be included in the participant’s personal envelope, which is handed over upon registration. Additional tickets may be purchased on site at the dour desk, however subject to avail­ability at the time 

• Cancellations received up to 20 September 2011 - full refund. All refunds will be made within 2 months after the end of the Congress. Bank charges may be deducted

• Cancellations received after 20 September 2011 - No refund