Hotel Accommodation

Introduction

The high season in Lisbon goes from May to the end of July every single year. Hotels are therefore usually pretty much occupied.
To guarantee your accommodation during the ISBT Congress, please comply with the deadlines and reservation policies.
Mundiconvenius (a Portuguese PCO) has been appointed the official Congress Housing Agent to handle the participants’ hotel accommodation during the ISBT Congress in Lisbon from June 18 - 22, 2011.


Reservation Policy

To guarantee your hotel accommodation, participants should make their reservations until April 16 using the official booking form at the website. A minimum of two (2) consecutive nights is required.
Bank transfers will not be accepted.
After April 16 your hotel accommodation may not be guaranteed. Reservations are exclusively accepted via the official booking at the website and will be processed on a first- come first-served basis according to preferences. The rates mentioned at the congress official website are per night / per room and include all taxes and breakfast.
A two(2) night’s guarantee is required to confirm your reservation and has to be paid by credit card. Bank transfers will not be accepted.
Remaining nights (as per reservation) will be paid directly to the Hotel on checking in. Invoices will also be issued by the Hotels.

Confirmation of Hotel Bookings

Upon reservation and payment of the two (2) nights, participants will receive a confirmation letter indicating the name and address of the hotel.
The hotel voucher will be sent to the participant 30 days prior to the opening of the congress.
In case of hotel reservations made through a sponsoring company, the participant will receive the hotel confirmation directly from that company.

Cancellation and Refund Policies

• Until April 16, 2011 inclusive – full refund however subject to a fee of € 20 for administrative actions.
Participants may access the website and cancel or change their reservations on line. In this case a fee of € 20 for administrative
After April 16 direct access to the hotel reservation form will not be possible.

• From April 16, 2011 to May 16, 2011
Cancellation will only be accepted if sent by fax or email. Telephone cancellations made to Mundiconvenius or cancellations made directly to the hotels will not be accepted. In this case the two nights deposit for reservation will not be refunded.

• After May 16, 2011
No cancellations will be accepted and the entire booking will be charged to the participant’s credit card.

• No shows
The hotel may charge the whole stay as per the reservation.

Name changes
After 16 April a fee of €20.00 per name change will apply.

Early arrivals and late departures

• Early arrivals are subject to hotel availability and will be processed on site.
• Late departures - check out is at 12.00 hours and one additional night will be charged for departures after that time.

Enquiries and group reservations
Mundiconvenius
Av. 5 de Outubro 53-2 / 1050-048 Lisboa / Portugal
T +351 213 155 135 / F +351 213 558 002
email: hotel@isbtlisbon2011.com
Please do not contact the hotels directly for reservations, changes or payments - thank you!